1. Skincare Hygiene Standards
Due to the hygienic, unadulterated nature of botanical skincare and personal apothecary products, opened or used items cannot be returned or restocked. This policy ensures every customer receives a completely fresh, untampered formulation directly from our small batch.
2. Damaged or Incorrect Shipments
If your order arrives damaged, leaking, defective, or contains an incorrect formulation, we will make it right immediately.
Please inspect your package upon delivery and notify us within 48 hours of receipt by emailing care@naroisehat.com with:
- Your Order Number (e.g. #ORD-...)
- A brief description of the issue
- Clear photographs of the damaged product and outer packaging
3. Resolution & Refund Process
Upon review of your submission, we will offer one of the following remedies:
- Complimentary Replacement: An immediate replacement unit dispatched at no extra charge.
- Full or Partial Refund: A prompt refund credited directly back to your original payment method via Razorpay.
Refunds typically reflect in your bank account, card, or UPI app within 5 to 7 business days depending on your financial institution’s processing times.
4. Order Cancellations
If you wish to cancel an order, please contact our support team as soon as possible. Orders can be cancelled for a 100% refund as long as they have not yet been packed or handed over to our courier partners.